Toll-Free 1 866 566-8181
Mon – Fri: 9am – 5pm EST.
If you have questions about your order, contact us at 1-866-566-8181. Be sure to have your receipt number, transaction number, or email address that you used to place the order.
In 1–2 business days your order is on its way. We have lots of local and international shipping options to choose from. We’re here to help.
Please ship return to:
Pong Research - Returns
1602 Village Market Blvd., SE
Leesburg, VA 20175
FASTCASE guarantees your case against defects in materials, workmanship, and breakage from normal wear and tear for 180 days. Take its picture and drop us a note. We'll help you from there.
We stand behind our iPad cases, and your satisfaction is very important to us! At any time in the first 60 days after purchase, if your FASTCASE does not meet your expectations, you can return it for a replacement or refund. Currently, we are only able to refund the original purchaser. If it was a gift, we are happy to exchange the case for another case at the same price.
If at any time in the first 180 days, your case becomes defective or damaged, please let us know and we will replace the case free of charge!